Monday - Friday 8 am - 5 pm Saturday 8 am - 1 pm

Monday - Friday
8 am - 5 pm
Saturday 8 am - 1pm

Terms & Conditions

Welcome to All Away Hauling & Junk Removal. These terms and conditions outline the rules and regulations for the use of our website, located at https://allawayhauls.com/, and our services. By accessing this website or utilizing our services, you agree to accept and comply with these terms. Please read them carefully.

Last Updated: 1/8/2024

1. Services:

1.1 All Away Hauling & Junk Removal, serving Lakeland, FL, and the surrounding areas, offers a variety of junk removal services including storage unit cleanout, appliance removal, furniture removal, construction debris cleanup, yard debris removal, garage cleanout, eviction cleanout, shed demolition and removal, and general junk removal.

1.2 The specific details of each service, including scope, pricing, and scheduling, are outlined on our website or provided during consultation.

2. Service Appointments and Cancellations:

2.1 Service appointments can be scheduled online, over the phone at (863) 400-2042, or through electronic communication.

2.2 Cancellations must be made with reasonable notice. Failure to cancel within the specified time may result in a cancellation fee.

3. Payments and Pricing:

3.1 Payment for services is due upon completion unless otherwise agreed upon.

3.2 We accept various forms of payment, as specified on our website or communicated by our staff.

3.3 Prices for our services are subject to change without prior notice.

4. Client Responsibilities:

4.1 Clients are responsible for specifying the scope of work and ensuring access to the areas for junk removal.

4.2 Clients should inform us of any specific requirements or restrictions related to the junk removal process.

5. Privacy Policy:

5.1 We respect your privacy. Please review our Privacy Policy for information on how we collect, use, and disclose personal information.

6. Limitation of Liability:

6.1 All Away Hauling & Junk Removal shall not be liable for any damages or losses resulting from our services, except in cases of gross negligence or willful misconduct.

7. Intellectual Property:

7.1 All content on our website, including text, graphics, logos, and images, is the property of All Away Hauling & Junk Removal and is protected by copyright laws.

8. Changes to Terms and Conditions:

8.1 We reserve the right to modify these terms and conditions at any time. Changes will be effective immediately upon posting on our website.

9. All-Away A2P Messaging:

9.1 As part of our service, All Away Hauling & Junk Removal offers an SMS messaging program, which includes updates about service schedules, appointment reminders, special offers, and other relevant information. You may receive these messages up to several times a week.

9.2 Opt-Out Option: You can cancel the SMS service at any time by texting "STOP" to the shortcode. After you send "STOP," we will send an SMS to confirm your unsubscription. Once confirmed, you will no longer receive SMS messages from us. If you wish to rejoin, simply sign up as you did initially.

9.3 Help and Support: For assistance with our messaging program, reply with "HELP" or contact us directly at (863)400-2042. Please note that carriers are not responsible for delayed or undelivered messages.

9.4 Message and Data Rates: Message and data rates may apply for any messages sent to you from us and from you to us. You may receive up to 7 messages weekly, with the possibility of receiving more messages in response to your interactions.

9.5 Privacy: For privacy-related concerns, please refer to our privacy policy.

9.6 Carrier Terms and Conditions: This messaging program is subject to the terms and conditions of your mobile carrier.

10. Service Area:

10.1 Our primary service area includes Lakeland, FL, and the surrounding regions. Services requested outside of this area may be subject to additional travel charges or limitations.

11. Property Damage Disclaimer:

11.1 While we take utmost care during the junk removal process, we are not liable for any incidental damage to property. In the event of any significant damage directly caused by our team, we will address the issue in accordance with our insurance policies and applicable laws.

12. Environmental Compliance:

12.1 We adhere to all local and state environmental regulations regarding the disposal of items, including hazardous materials. We strive to dispose of or recycle items responsibly.

13. Right to Refuse Service:

13.1 We reserve the right to refuse service for removal of certain items that are hazardous, illegal, or beyond the scope of our services.

14. Customer Satisfaction Policy:

14.1 Customer satisfaction is our priority. If you have any concerns or complaints about our service, please contact us to resolve the issue promptly.

15. Safety Measures:

15.1 Our team follows strict safety protocols to ensure the safety of our staff and clients, especially during operations that involve heavy lifting or hazardous materials.

16. Insurance and Licensing:

16.1 We are fully insured and licensed for junk removal services, providing peace of mind and reliability to our clients.

17. Use of Third-Party Services:

17.1 In certain circumstances, we may use third-party services to complete the junk removal process. These services are selected based on their adherence to our quality and service standards.

18. Photographs or Video Recording:

18.1 For quality assurance and promotional purposes, we may take before and after photographs of the junk removal process. By agreeing to these terms, you consent to the use of these images as per our privacy policy.

19. Updates and Notification Procedures:

19.1 Any changes to these terms and conditions will be communicated to our clients through our website or direct communication. Clients are encouraged to review these terms periodically for any updates.